This information applies to Premium SIM cards
Self-Service Account Features
Did you know that you can manage your account online? Read these articles to learn how.
- Upgrade or downgrade your plan
- Add international calling
- Cancel your Account
- Change your phone number
- Change the credit card, debit card or PayPal account on file
- Add credit to your account
Visit freedompop.com/my-lines! We’ve built several advanced self-service features into your online account portal to allow you to manage your account information at any time.
Get in touch with a FreedomPop representative
If you still have not found the answers you're looking for, email us at support@freedompop.com, give us a call at 888-702-8302 or visit freedompop.com/contact-us and click the chat bubble in the bottom right corner to chat with an agent.
Customer service representatives are available from Monday through Friday from 6AM to 5PM PST and Saturday and Sunday from 8AM to 4PM PST.
This information applies to older, Standard SIMs
Self-Service Account Features
Did you know that you can manage your account online?
- Upgrade or downgrade your plan
- Add international calling
- Cancel your Account
- Change your phone number
- View your call, text or data usage history
- Change the credit card, debit card or PayPal account on file
- Add credit to your account
- Reactivate account credit that has expired
Visit my.freedompop.com! We’ve built several advanced self-service features into your online account portal to allow you to manage your account information at anytime.
This information applies to both Premium SIMs and older, Standard SIMs
Advanced Online Knowledge Base
Get answers to hundreds of our most frequently asked questions by searching our knowledge-base here at support.freedompop.com.
Please make sure your keywords are specific. For example, if you are unable to connect to the mobile network, typing in "connection problem" or "no data connection" is a better option than typing in "tech support" or "phone does not work".
Get help from our tight-knit community of users like you!
We also have a forum where you can get help from other, experienced and knowledgeable FreedomPop customers. Visit https://support.freedompop.com/hc/en-us/community/topics.
If you have a question, need help with a technical problem, or simply want to hear others' opinions about FreedomPop products and services, please visit our community.
Get in touch with a FreedomPop representative
If you still have not found the answers you're looking for, email us at support@freedompop.com, give us a call at 888-702-8302 or visit freedompop.com/contact-us and click the chat bubble in the bottom right corner to chat with an agent. Customer service representatives are available from Monday through Friday from 6AM to 5PM PST and Saturday and Sunday from 8AM to 4PM PST.