Navigating phone bills can sometimes feel like solving a puzzle, can't it? At FreedomPop, we aim to keep things as clear and simple as possible. Let's talk about some fees you might see on your bill and what they mean for you.

Why Do I See a Regulatory Recovery Fee?

You might notice a small "Regulatory Recovery Fee" charge on your bill. This fee of $1.00 per month for each line of service helps us handle the costs of following government rules and regulations. It's something most phone companies deal with, and here's why it's there:

  • Government Rules: We need to follow many regulations to provide you with wireless service. These rules help make sure services are safe and reliable for everyone.
  • Keeping Costs Low for You: We've worked hard to keep this fee as low as possible. It's one of the lowest in the industry. This fee goes towards the Federal Universal Service Fund, E911 services, and other telecommunications taxes and fees.

The regulatory recovery fee may be charged to all service payments to cover charges including, but not limited to:

1) Federal Universal Service Fund Fees

2) E911 or 911 Fees

3) State, County, and Local Telecommunications Taxes and Surcharges

4) Legal costs for regulatory compliance; 5) State and Local Sales Tax. 

Remember, this fee is separate from the cost of your service plan. It helps us cover extra costs to continue offering great value on your wireless service.

What About Administrative Fees?

Another line item you might see is the "Administrative Fee," which is 2.50% of your wireless plan's price. This isn't a government tax but a small percentage to help us cover the costs of:

  • Fraud prevention,
  • Customer service,
  • Payment processing.

These efforts ensure we can offer our customers free and affordable cell service worldwide.

Where Can You Find More Information?

  • Reading Your Bill: If you're curious about these fees or other charges, you can easily check your payment history. Log in at, click the "Billing" tab, and scroll down to see your transactions. Click on any transaction number to see the details of what you've been charged for.

  • Terms of Service: For more detailed information about the Regulatory Recovery Fee, Administrative Fee, and other terms, you can visit our Terms and Conditions page at FreedomPop Terms and Conditions.

We understand how important it is to keep your phone service affordable and straightforward. We're here if you have any questions or need more help understanding your bill. Don't hesitate to reach out for assistance.

Newer, Premium SIM cards: 

Visit your Order History page to locate your charges. 

‎Order History.‎001-1

Then, click on your Order Number in your history to see charges and their details:

Order History Order Number

Older, VoIP SIM cards:

  • Here is an example of what your bill will look like: