This information applies to the Premium SIM card
The serial number on your SIM card (called the ICCID number) begins with 89014
Please review our terms and conditions at https://www.freedompop.com/terms_and_conditions regarding disputes.
This information applies to the Legacy SIM card
The serial number on your SIM card (called the ICCID number) begins with 89011
Your FreedomPop service is inactive following a chargeback or credit card dispute. Filing a dispute claim is a violation of the Terms of Service agreement. For additional information, please click here to learn how to get in touch with us.
How can I get a refund?
Unfortunately, you will be unable to receive a direct refund if you have an open dispute claim with your bank. You will need to contact your bank to find out the status of your open claim.
Can I reactivate my account or create a new account?
Unfortunately, filing a dispute claim is a violation of the Terms of Service agreement and you will not be able to continue services.
Can I return my device?
If you are within the FreedomPop return policy, you will be able to return your device (as long as the charge for the device itself was not disputed). Please contact support to begin the return process.
Once the device is returned and has been received, it can take up to 10 days to process a refund.
What happens if I dispute the device?
If you disputed the device charges, you will need to contact your bank to find out the resolution. FreedomPop will not be able to provide a direct refund outside of the open dispute claim.
What happens if I return my device without help from customer support?
We do not recommend sending a device without proper authorization. There is no way to track the device and trace it back to your account once received at our logistics center. We may not be able to verify that the device was returned. Please contact customer support for further assistance. Visit freedompop.com/contact-us.