--- title: Where is my order? description: FreedomPop offers free shipping to all customers! All orders will receive a confirmation email upon shipment. While most orders are received within a few business days, free shipments may take up to 7 --- [Skip to content](https://help.freedompop.com/where-is-my-order#main-content) [Contact us](https://help.freedompop.com/kb-tickets/new?hsLang=en) [![FreedomPop-Logo.png\]](https://help.freedompop.com/hs-fs/hubfs/FreedomPop-Logo.png?height=40&name=FreedomPop-Logo.png)](https://www.freedompop.com/) Open main navigation Close main navigation - [Contact us](https://help.freedompop.com/kb-tickets/new) - [FreedomPop Help](https://help.freedompop.com/) [FreedomPop Help](https://help.freedompop.com/?hsLang=en) How Can We Help You? - There are no suggestions because the search field is empty. 1. [FreedomPop Help Center](https://help.freedompop.com/?hsLang=en) 2. [General](https://help.freedompop.com/general?hsLang=en) # Where is my order? **This information applies to Premium SIM cards** FreedomPop offers free shipping to all customers! All orders will receive a confirmation email upon shipment. While most orders are received within a few business days, free shipments may take up to 7 business days to be delivered.  Please [contact us](https://www.freedompop.com/contact-us) if you have not received your order within 7 business days to be issued a replacement order.  FreedomPop ships SIM Cards (with or without preloaded plans) via USPS. FreedomPop ships iPhones via FedEx. When you order, choose from one of the following options:    ### **SIM Card Shipping Options** Purchase a SIM card, with a talk, text, and data plan pre-loaded, from [freedompop.com/plans](https://www.freedompop.com/plans).    **Free USPS First Class Mail ** **Delivery ETA\*: 5-7 business days** **Free shipping is available for all orders. Please allow up to 7 business days to receive your delivery. Your product will be delivered by the United States Postal Service. **   **$6.95 USPS Priority Mail** Delivery ETA\*: 2-3 business days Get a tracking number with your shipment when you select the 2-3 day Priority Mail delivery option. Your product will be delivered by the United States Postal Service.     **$23.00 USPS Priority Mail Express ** Delivery ETA\*: 1-2 business days Select Priority Mail Express for faster delivery. Tracking included. Your product will be delivered by the United States Postal Service.   **$30.00 USPS International** Delivery ETA\*: 6-10 business days  Select International delivery if you are located in any one of[these countries](https://pe.usps.com/text/imm/immctry.htm).  **NOTE!** While we ship SIM cards internationally, FreedomPop calling, texting, and internet connection services only work within the United States.      ### **Phone  Shipping Options** Purchase an iPhone (with or without a talk, text, and data plan pre-loaded) from [freedompop.com/shop](https://www.freedompop.com/shop).  Delivery estimates are in reference to in-stock orders.    **Free FedEx Ground** Delivery ETA\*: 3-5 business days Select FedEx Ground for fast and free shipping with tracking. Please ensure that you are available for the delivery.    **$25 FedEx 2nd Day Air** Delivery ETA\*: 2 - 3 business days Select FedEx 2nd Day Air for faster delivery. After shipment, expect delivery by end of the second business day.    **$50.00 FedEx Overnight** Delivery ETA\*: 1-2 business days Select FedEx Standard Overnight for next-day delivery. After shipment, expect delivery by 8 p.m. to resentences.    \*All delivery timelines are an estimate and not guaranteed. If you do not receive your shipment after the estimated delivery time, please [contact us](https://www.freedompop.com/contact-us)! We're happy to answer any of your questions regarding your order, shipment, and delivery.  After you receive your phone or SIM card order, activate your service at [freedompop.com/activate](https://www.freedompop.com/activate). Once you activate we will automatically credit your account with the plan you purchased when you placed your order.    **This information applies to older, Legacy SIM cards** **New Orders** At this time we are not selling new Legacy (VoIP) SIM cards from our website. If you are interested in placing an order for a new product, please consider purchasing our new Premium SIM cards with native cellular voice service. [Click here](https://www.freedompop.com/plans) to make a purchase!   **Check your Order Status** You can check your order status by clicking on the link that was sent to you in your order confirmation email. You can also view your order status by logging into your FreedomPop Account, at [my.freedompop.com](https://my.freedompop.com). If your device has not yet shipped out, you will only be able to see your order status when you log in. Once your device ships, you will be able to see your plan and service information.  **Shipping can take up to 10 business days** If you do not receive your SIM Card within 10 business days after it ships, [contact us](https://www.freedompop.com/contact-us) for additional information.   **Your SIM card is activated when it is shipped** Your account is fully activated when it ships out. Until then, you'll have limited access to account information and won't be able to make changes to your plan.  After your SIM card ships and it is activated, you'll be able to see and manage your plan when you log in at [my.freedompop.com](http://my.freedompop.com/).  - [About FreedomPop](https://help.freedompop.com/about-freedompop?hsLang=en) - [Getting started](https://help.freedompop.com/getting-started?hsLang=en) - [General](https://help.freedompop.com/general?hsLang=en) - [Account Management](https://help.freedompop.com/account-management?hsLang=en) - [Troubleshooting](https://help.freedompop.com/troubleshooting?hsLang=en) - [eSIM](https://help.freedompop.com/esim?hsLang=en) - [Number Transfer](https://help.freedompop.com/number-transfer?hsLang=en) - [Rebate](https://help.freedompop.com/rebate?hsLang=en) Copyright © 2026, FreedomPop