What is FreedomPop’s “2-Minute Care”?

We're transforming customer service with our "2-Minute Care" promise, guaranteeing a live response to every call within two minutes or less.

At FreedomPop, our dedication to providing exceptional service to America’s seniors goes beyond just offering affordable and reliable cell service. We are pioneering a revolution in the customer service experience with our “2-Minute Care” promise. This unique commitment ensures that a live person answers every call to our support team within two minutes or less.

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What Does “2-Minute Care” Mean for You?

Prompt Response:

  • Guaranteed Answer: When you contact us, a trained customer service representative will answer your call within two minutes.
  • Immediate Assistance: You start receiving help without unnecessary delays, ensuring a smooth and efficient support experience.

Clarification on Resolution Times:

  • While we guarantee that calls will be answered within two minutes, the time it takes to resolve customer concerns fully may vary depending on the issue's complexity.
  • Our team is dedicated to providing thorough and personalized support to address each customer's unique needs.

How “2-Minute Care” Benefits Seniors

  • Designed with Seniors in Mind: FreedomPop recognizes seniors' specific challenges and offers solutions tailored to their needs.
  • Eliminates Long Waits: Seniors can avoid the frustration and inconvenience of long hold times.
  • Trust and Reliability: Our quick response time demonstrates our commitment to respecting your time and providing reliable support.

No More Endless Waiting

With “2-Minute Care,” waiting endlessly to connect with customer support is a thing of the past. This initiative is part of our ongoing effort to enhance the customer experience, making it easier than ever for seniors to get the help they need when they need it.

What Languages Are Offered for Support?

At FreedomPop, we are committed to providing exceptional customer service to all our users, recognizing the importance of clear and effective communication.

To better serve our diverse community, our customer support team offers assistance in the following languages:

English: Our primary language for customer support, ensuring clear and comprehensive assistance for all your inquiries and needs.

Filipino-Tagalog & Ilokano: To cater to Filipino-speaking customers, we provide dedicated support in both Filipino-Tagalog and Ilokano, allowing seamless communication and assistance.

Spanish: Understanding the needs of our Spanish-speaking community, we have fluent Spanish speakers on our team who are ready to help with any questions or issues you may encounter.

This multilingual support is part of our commitment to make sure every customer feels heard, understood, and valued, no matter what language they speak.

How to Reach FreedomPop Customer Support

  • Phone: (424) 317- 9266
  • Website: Visit www.FreedomPop.com for more contact options and information.

Joining FreedomPop

Choosing FreedomPop means choosing a cell service provider that prioritizes your needs. Our “2-Minute Care” promise is one of the many ways we demonstrate our dedication to our customers.

Why Choose FreedomPop?

  • Experience unmatched customer support that starts the moment you call.
  • Enjoy the benefits of a service designed specifically for seniors, including affordable plans, reliable coverage, and straightforward options.
  • Join a community of satisfied customers who have made FreedomPop their top choice for cell service.


FreedomPop’s “2-Minute Care” is revolutionizing how we support our customers, especially seniors. It exemplifies our commitment to offering the best cell plans for the lowest price and unmatched customer service.

By ensuring that your calls are answered quickly by our attentive and trained staff, we make sure that you receive the support you deserve right from the start.

For more information on our plans and services or to experience the FreedomPop difference, visit us at www.FreedomPop.com.

Welcome to America’s #1 Cell Service for Seniors, where every call is a step towards better, faster, and more reliable customer care.

For further assistance or questions about our “2-Minute Care” service, please contact our support team directly. Our representatives are standing by to provide the help and information you need, promptly and courteously.