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FreedomPop Help Center
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Troubleshooting
  • About FreedomPop
  • Getting started
  • General
  • Account Management
  • Troubleshooting
  • eSIM
  • Number Transfer
  • Rebate
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      1. FreedomPop Help Center
      2. Troubleshooting
      • About FreedomPop
      • Getting started
      • General
      • Account Management
      • Troubleshooting
      • eSIM
      • Number Transfer
      • Rebate

      Troubleshooting

      Having problems? Find ways to fix them here.
      • Find your MEID or IMEI (serial) number
      • Connect your iPhone to WiFi
      • Synchronize Account Data
      • Send or receive text messages on your iPhone
      • Status Codes / Error Codes
      • Is my phone LTE / 5G / VoLTE compatible?
      • How to reset your hotspot device
      • Device Compatibility Check on Premium Voice
      • "Internet Connection appears to be offline" iPhone error message
      • Using FreedomPop hotspots
      • FreedomPop Applications (Android and iOS)
      • If you're having trouble with one of our webpages
      • Clear and restart the FreedomPop Messaging application
      • What to do if you're not receiving texts
      • Install / Uninstall the FreedomPop application
      • I'm not receiving all of my texts! De-register iMessage/FaceTime
      • Troubleshooting your phone after the 3G shutdown
      • MY GSM device is not working (SIM Card)
      • How to fix calling and texting problems
      • Connect your Android phone to a WiFi network
      • Why is so much data gone from my plan?
      • I don't have coverage / I get a weak signal (Premium Voice service)
      • Error 505
      • Carrier Reset Settings: ##72786# and ##873283#
      • I'm not receiving phone calls
      • I'm not getting voicemail messages
      • How to fix dropped calls
      • A PRL and PRL update can help with bad call quality
      • GSM Hotspot Data Connection Troubleshooting
      • GSMA internet not working? Do this.
      • What to do if your device reboots (turns off and on)
      • iPhone troubleshooting steps
      • How to hear voicemail messages and save a voicemail greeting
      • Use your activated iPhone
      • Android phone troubleshooting steps
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      • Go to freedompop.com
      • Contact us