FreedomPop Help Center
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Troubleshooting
About FreedomPop
Getting started
General
Account Management
Troubleshooting
eSIM
Number Transfer
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FreedomPop Help Center
Troubleshooting
About FreedomPop
Getting started
General
Account Management
Troubleshooting
eSIM
Number Transfer
Troubleshooting
Having problems? Find ways to fix them here.
Find your MEID or IMEI (serial) number
Connect your iPhone to WiFi
Synchronize Account Data
Send or receive text messages on your iPhone
Status Codes / Error Codes
Is my phone LTE / 5G / VoLTE compatible?
How to reset your hotspot device
Device Compatibility Check on Premium Voice
"Internet Connection appears to be offline" iPhone error message
Using FreedomPop hotspots
FreedomPop Applications (Android and iOS)
If you're having trouble with one of our webpages
Clear and restart the FreedomPop Messaging application
What to do if you're not receiving texts
Install / Uninstall the FreedomPop application
I'm not receiving all of my texts! De-register iMessage/FaceTime
Troubleshooting your phone after the 3G shutdown
MY GSM device is not working (SIM Card)
How to fix calling and texting problems
Connect your Android phone to a WiFi network
Why is so much data gone from my plan?
I don't have coverage / I get a weak signal (Premium Voice service)
Error 505
Carrier Reset Settings: ##72786# and ##873283#
I'm not receiving phone calls
I'm not getting voicemail messages
How to fix dropped calls
A PRL and PRL update can help with bad call quality
GSM Hotspot Data Connection Troubleshooting
GSMA internet not working? Do this.
What to do if your device reboots (turns off and on)
iPhone troubleshooting steps
How to hear voicemail messages and save a voicemail greeting
Use your activated iPhone
Android phone troubleshooting steps