Troubleshooting

Having problems? Find ways to fix them here.

• Find your MEID or IMEI (serial) number
• Connect your iPhone to WiFi
• Synchronize Account Data
• Send or receive text messages on your iPhone
• Status Codes / Error Codes
• Is my phone LTE / 5G / VoLTE compatible?
• How to reset your hotspot device
• Device Compatibility Check on Premium Voice
• "Internet Connection appears to be offline" iPhone error message
• Using FreedomPop hotspots
• FreedomPop Applications (Android and iOS)
• If you're having trouble with one of our webpages
• Clear and restart the FreedomPop Messaging application
• What to do if you're not receiving texts
• Install / Uninstall the FreedomPop application
• I'm not receiving all of my texts! De-register iMessage/FaceTime
• Troubleshooting your phone after the 3G shutdown
• MY GSM device is not working (SIM Card)
• How to fix calling and texting problems
• Connect your Android phone to a WiFi network
• Why is so much data gone from my plan?
• I don't have coverage / I get a weak signal (Premium Voice service)
• Error 505
• Carrier Reset Settings: ##72786# and ##873283#
• I'm not receiving phone calls
• I'm not getting voicemail messages
• How to fix dropped calls
• A PRL and PRL update can help with bad call quality
• GSM Hotspot Data Connection Troubleshooting
• GSMA internet not working? Do this.
• What to do if your device reboots (turns off and on)
• iPhone troubleshooting steps
• How to hear voicemail messages and save a voicemail greeting
• Manually configure APN network settings
• Use your activated iPhone
• Android phone troubleshooting steps