I'm not getting voicemail messages

This information applies to Premium SIM cards

Did you complete initial Voicemail setup?

When you first activate your FreedomPop phone line, you'll need to call the voicemail number. Open your phone's dialer, then press and hold the number 1. When you first call, you'll be asked to complete the setup process, which includes creating a voicemail password and recording your voicemail greeting. Click here to learn more about setting up your voicemail messages. 


Are you trying to use the Visual Voicemail application

On most newer android phones (and on all iPhones) there is a section dedicated to voicemails, within your phone's calling application.

For android phones, you will not see any voicemails within your phone's calling application  until you have enabled the visual voicemail feature on your FreedomPop account, for $1.00 per month. Log into https://www.freedompop.com/my-lines and click on your line. Next, select Other Add-Ons. Finally, click on the Visual Voicemail service to purchase and activate it. 



This information applies to older, Legacy SIM cards

Sign up for the Visual Voicemail service

Voicemails are not included with your talk, text and data plan. To hear voicemails, sign up for the Visual Voicemail service for $2.49 per month.


Sign up for Visual Voicemail my.freedompop.com

Step 1: Log in at my.freedompop.com.

Step 2: Click on the Services tab.

Step 3: Click on the Visual Voicemail service.

Step 4: Confirm the activation.


Sign up for Visual Voicemail on an Android phone

Step 1: On your phone, open the FreedomPop Messaging application.

Step 2: Switch to the tab, located on the far right, to open the voicemail section.

Step 3: Agree to the Visual Voicemail service, for $2.49, when prompted.


Sign up for Visual Voicemail on an iPhone

Step 1: On your phone, open the FreedomPop Calling application.

Step 2: Tap the icon at the bottom, on the far right to open the voicemail section.

Step 3: When prompted, sign up for the Visual Voicemail service for $2.49.

Turn Power Saving Mode off

This step only applies to Android phones. If you have an iPhone, skip to the next step.

If your phone is running Android 6.0, or a more recent operating system, you should whitelist the FreedomPop Voicemail application. When your phone's battery percentage gets low, it will go into Power Saving mode. When this happens, a lot of applications are disabled to conserve power. Unfortunately, when the Visual Voicemail application is disabled, you will not be able to receive voicemails.

If you whitelist the application, it will not be disabled, even if your phone goes into Power Saving mode. These steps may vary depending on the type of phone you have (for example, steps on a Samsung phone may be different from steps on an LG phone.


Whitelist your application on Android phones

Step 1: Open the Settings application on your phone.

Step 2: Open the Performance Management Settings.

Step 3: Tap on Battery.

Step 4: Tap on Optimize.

Step 5: Here you can select the applications that you want to remain active, despite Power Saving mode.

Step 6: Select FreedomPop Voicemail.


Restart the FreedomPop Messaging application 

Finally, if you are still having problems with your incoming voicemail messages, you can reset the FreedomPop Messaging application altogether. This should be a last resort as you may delete your call and text message history.

Because your voicemail messages are contained within the FreedomPop Messaging application, functionality problems can often be resolved by resetting the application.  


Steps for Android devices

Step 1: Go to Settings on your Android phone.

Step 2: Tap on Applications.

Step 3: Find the FreedomPop Messaging application and tap on it.

Step 4: Tap on Force Stop.

Step 5: Then tap on Clear Data.

Step 6: Go back to your phone's home screen.

Step 7: Open the FreedomPop Messaging application and sign in.


Steps for iPhone devices

Step 1: Lightly tap on the FreedomPop Calling application until you see all of the apps shake and an 'x' appears next to the application icon.

Step 2: Tap on the 'x' so the application is uninstalled.

Step 3: Tap OK to confirm the uninstall.

Step 4: After the application is removed from your phone, you have to download it again.

Step 5: Tap on the App Store icon.

Step 6: Search for "FreedomPop".

Step 7: Install the FreedomPop Calling application.

Step 8: After the download is complete, tap OPEN to open the FreedomPop Calling application.

Step 9: Log into your FreedomPop account.