This information applies to the Premium SIM card
The serial number on your SIM card (called the ICCID number) begins with 89014
Plan and SIM Purchases:
We offer a 7-day return policy from the day you receive your product under the following conditions:
- Refunds and exchanges may only be made within 7 days of receiving the product.
- Return shipping for SIM cards and plan purchases is not required.
- A refund will not be accepted if any part of your product has been used. The product will be considered used if it is activated or applied to an active account.
- Original shipping & handling charges are not refundable.
Device and Accessories Purchases:
We offer a 7-day return policy from the day you receive your product under the following conditions:
- Refunds and exchanges may only be made within 7 days of receiving the product.
- Shipping cost (to and from buyer) will be charged $25.00 handling fee for any refused shipping delivery (including duties, taxes, and customs fees if any).
- A refund will not be accepted if you return your item with any missing parts. A refund will not be accepted if any part of your product has been used. The product will be considered used if it is activated or applied to an active account.
- Non-damaged condition, including packaging, documentation, SIM cards, warranty cards, manuals and accessories or else it will not be accepted. A refund will not be accepted if you return your item with any kind of damage (misused or abused product).
- Original shipping & handling charges are not refundable.
- Customer must pay for their own return label and a 20% restocking fee + $25.00 handling fee will be debited from the final return amount
- Additional terms apply below for Apple Products
The customer is responsible for shipping, shipping costs, and proof of delivery on all returns. Please be sure that your return shipments are properly packed and fully insured. We are not responsible for returned packages if lost or damaged by the carrier.
Any product with a physical defect may be returned to us within 7 days of receipt. Misused, used, or abused product will not be deemed defective under any circumstances. Airtime may not be returned as defective under any circumstances.
Additional Apple Product Return Policy
Any and all new condition Apple products returned including, but not limited to, iPhone, iPads, AirPods cannot be returned as open-box items. These products must be returned in their original packaging and original seal.
Any defective or Apple Products which were sold as refurbished or not in New condition must be remote wiped prior to return
By purchasing, you agree to the FreedomPop Terms and Conditions together with this return policy.
This return policy may be modified or changed without notice. If you would like to discuss your device return request, contact us!
This information applies to the Legacy SIM card
The serial number on your SIM card (called the ICCID number) begins with 89011
What is the return policy?
We accept returns for any devices purchased from us within 14 days of the service start date. If you are eligible to return the equipment, email us at support@freedompop.com.
Is my device eligible to return?
All equipment must be in like-new condition (reasonable wear and tear expected) and include all accessories from the original shipment. Refunds or exchanges will only be issued to the purchaser whose name appears on the purchase receipt. Please retain a copy of your purchase receipt for your records.
Once an RMA has been issued you have 14 days to return the equipment for a refund. The RMA will expire after 14 days.
Equipment subjected to neglect, misuse, liquid damage or non-standard wear and tear, is not eligible for our return or exchange programs. To the fullest extent permitted by applicable law, you are responsible for paying all shipping, insurance and any other costs in connection with your return of equipment for any reason. FreedomPop reserves the right to refuse delivery of any equipment if you have not paid such costs or FreedomPop may accept delivery and bill you for such costs.
Step by step return process
Step 1: Fill out the form, by clicking on the submit a ticket button.
Step 2: Be sure to specify the reason for the return.
Step 3: Make sure all sections of the form are filled out.
Step 4: If your return is authorized, we will send you an email with your RMA number, and the address you can ship the product to. We cannot accept any return, without an RMA number. Make sure to check your email inbox, to get the return email from FreedomPop.
Step 5: Please pack the equipment in a secure box or padded envelope, and include any accessories that were originally shipped to you (charger, Micro USB cord, etc). We do not cover return shipping costs.