What is Wi-Fi calling and how can I use it?

This information applies to Premium SIMs

WiFi calling allows you to make and receive calls, and text messages, using a Wi-Fi network, with your existing FreedomPop phone number. This is not the same as VoLTE. To learn about VoLTE, click here

If you've got a device, that has Wi-Fi calling capabilities, then you may be able to take advantage of Wi-Fi calling.  Not all phones support WiFi calling. Check your phone user manual to confirm. 


How do I set up Wi-Fi calling on my FreedomPop account?

Simply contact customer service and request to have Wi-Fi calling enabled on your account. Visit freedompop.com/contact-us to chat with us or send an email to support@freedompop.com.


Once my account is updated, how do I use WiFi calling?

All you have to do is enable it on your phone and set your preferences. If your phone is capable of Wi-Fi calling, you will see it available in your phone's Settings.

On Android, you can toggle on Wi-Fi Calling under Settings > Networks & Internet > Mobile network > Advanced > Wi-Fi Calling

On iPhones, you will see the option in Settings > Cellular > Wi-Fi Calling and then toggle on Wi-Fi Calling.


Does Wi-Fi calling use my FreedomPop Premium voice minutes?

If you are using a GSMA device, WiFi calling will not deduct from your voice balance however you must have an available voice balance.

If you are using a GSMT, WiFi calling will deduct from your voice balance. 


Help! Wi-Fi Calling is not working!

  • Please make sure that your phone's operating system is up to date
  • Reset Network Settings 
  • Reset Wi-Fi Network
  • Try a different Wireless Network to help us isolate the issue

If you have exhausted all previous troubleshooting please contact us so we can help you resolve the issue. 


This information applies to older, Standard SIMs

WiFi calling usually refers to the smartphone feature that lets you make and receive phone calls while over a WiFi connection without using the minutes and text messages in your plan. However, because Standard SIMs rely on VoIP service, WiFi calling does not apply. 

Instead, you can make and receive phone calls while over a WiFi network, using the FreedomPop calling application. Calls made over a WiFi network will still use minutes and text messages in your plan. 

Upgrade your SIM card for advanced calling features like WiFi Calling, VoLTE, RCS texting and more! Visit https://www.freedompop.com/upgrade